This Privacy Policy explains how hy999 collects, uses, stores and protects your personal data when you use our platform. We are committed to handling your information with transparency, care and respect for your privacy rights.
A quick summary of our key data practices. The full policy below contains complete details — please read it in its entirety.
Identity details, contact information, financial transaction data, KYC documents and platform usage data collected during registration and ongoing account activity.
SSL encryption, access controls and secure data storage practices protect your personal data. We do not sell your data to third parties under any circumstances.
You have the right to access, correct, export or request deletion of your personal data at any time by contacting the hy999 support team.
Data is shared only with KYC verification partners, payment processors and fraud prevention services — strictly as needed for operational and compliance purposes.
We use essential, functional and analytics cookies to operate the platform and understand usage patterns. Cookies do not identify you personally on their own.
For any privacy query or data rights request, contact our support team via live chat or at [email protected] — plain text, not a clickable link.
This Privacy Policy ("Policy") is issued by hy999 ("Platform", "we", "us", "our") and applies to all personal data collected, processed and stored in connection with your use of the hy999 online gaming and sports betting platform, accessible at hy999.cam and any associated mobile-optimised versions of the service.
hy999 is committed to protecting the privacy of its users and to processing personal data responsibly, transparently and in compliance with applicable data protection legislation. This Policy explains what personal data we collect, why we collect it, how we use it, with whom we share it, and what rights you hold in relation to your data.
By registering an account on the hy999 platform, making a deposit or otherwise using the service, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you must not use the platform.
This Policy applies to users across Pakistan, including those in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. Where local data protection laws impose stricter obligations, hy999 will comply with those obligations to the extent applicable.
For the purposes of this Privacy Policy, the following definitions apply:
hy999 collects personal data through several channels during the account lifecycle. The categories of data collected are set out below.
When you create an account, we collect: full legal name, date of birth, residential address (including city and postal code), email address, phone number and preferred account currency (PKR).
To comply with our identity verification obligations, we may collect copies of: government-issued photo identification (such as a Pakistani CNIC, passport or driving licence), proof of residential address, and proof of the payment method used for deposits or withdrawals.
We record all deposits, withdrawals and betting or gaming transactions conducted through your account, including amounts in PKR, timestamps, payment method references and transaction identifiers. Payment method references may include familiar Pakistani payment rails such as Easypaisa, JazzCash, Raast and bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah — referenced for transaction record-keeping purposes only.
We collect automatically generated data when you interact with the platform, including: IP address, device type and model, operating system, browser type, session duration, pages visited, game and sports betting activity, and error logs.
When you contact our support team via live chat or email, we retain records of those communications for quality assurance, dispute resolution and compliance purposes.
If you use responsible gambling tools — including deposit limits, loss limits, session time limits or self-exclusion — we record those elections and the dates on which they were applied, in order to give effect to your preferences and to comply with responsible gambling obligations.
| Data Category | Examples | Collection Point |
|---|---|---|
| Identity | Full name, date of birth, CNIC/passport | Registration, KYC |
| Contact | Email address, phone number, city | Registration |
| Financial | Transaction amounts (PKR), payment method refs | Deposit / Withdrawal |
| Technical | IP address, device type, browser | Platform access |
| Gaming Activity | Bets placed, games played, session data | Platform use |
| Communications | Support chat transcripts, email records | Support interactions |
| RG Preferences | Limit settings, self-exclusion records | Account settings |
hy999 processes personal data on the following legal bases:
hy999 uses your personal data for the following purposes:
hy999 does not use your personal data to make fully automated decisions that have a legal or similarly significant effect on you without the involvement of a human reviewer, except where required by applicable law or fraud prevention obligations.
hy999 does not sell, rent or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
We share identity and document data with specialist KYC verification service providers to fulfil our regulatory obligations. These providers act as data processors under contract with hy999 and are prohibited from using your data for any other purpose.
Transaction data is shared with payment processors to facilitate deposits and withdrawals. This may include reference to familiar Pakistani payment methods. Payment processors handle your financial data in accordance with their own applicable data protection and financial services compliance frameworks.
Technical and account data may be shared with fraud prevention and security service providers to identify and mitigate fraudulent activity, multi-accounting and other prohibited conduct.
Where required for the delivery of casino, live dealer or sports betting products, account session data may be shared with licensed game technology providers to facilitate gameplay and maintain game integrity records.
hy999 may disclose personal data to law enforcement agencies, regulatory authorities or courts where required to do so by applicable law, valid legal process or court order. We will, where legally permitted, notify you of such a disclosure request.
In the event of a merger, acquisition or sale of all or a substantial part of hy999's assets, personal data held by the platform may be transferred to the acquiring entity, subject to equivalent privacy protections.
hy999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the duration of your active Account relationship and any legally required retention period thereafter.
Account and transaction records are retained for a minimum period following Account closure to comply with financial record-keeping and anti-money laundering obligations. Following the expiry of any mandatory retention period, personal data is securely deleted or anonymised.
Responsible gambling records — including self-exclusion elections and limit history — may be retained for longer periods to support the effectiveness of those controls and to prevent circumvention upon re-registration.
Communications data from support interactions is retained for a period sufficient to manage any related dispute or complaint.
hy999 uses cookies and similar tracking technologies on the platform. Cookies are small data files stored on your device that enable the platform to function correctly, remember your preferences and collect aggregated usage statistics.
You may configure your browser to block or delete cookies. Note that disabling essential cookies will prevent the platform from functioning correctly and may prevent you from accessing your Account. Disabling functional or analytics cookies will not affect your ability to use the platform but may affect certain personalization features.
hy999 implements appropriate technical and organisational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss or destruction. These measures include:
While hy999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials. hy999 will never request your password via email, live chat or telephone.
If you suspect unauthorized access to your hy999 Account or any unusual activity, contact our support team immediately via live chat or at [email protected].
Subject to applicable law and certain limitations, you hold the following rights in relation to your personal data held by hy999:
You may request a copy of the personal data hy999 holds about you, along with information about how it is processed.
You may request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data in certain circumstances, subject to legal retention obligations that may apply.
Where technically feasible, you may request a copy of your data in a structured, machine-readable format.
In certain circumstances you may request that we restrict the processing of your data while a query is resolved.
Where processing is based on consent (e.g., marketing), you may withdraw consent at any time without affecting prior lawful processing.
To exercise any of these rights, contact the hy999 support team via live chat or at [email protected]. We will aim to respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request.
The hy999 platform is strictly intended for adults aged 18 years and above, or the higher minimum age required by the operator's licensing jurisdiction, whichever is greater. We do not knowingly collect or process personal data from individuals below the minimum eligible age.
If hy999 becomes aware that personal data has been collected from an underage individual, that data will be deleted and the associated Account closed promptly. KYC verification procedures are in place specifically to prevent underage access. If you believe an underage person has accessed the platform, please notify our support team immediately.
Parental Controls: If you are a parent or guardian concerned about a minor accessing gambling platforms, we recommend enabling device-level parental controls and content filtering tools on shared devices. hy999 does not provide parental control software but supports the use of third-party tools for this purpose.
The hy999 platform may reference or integrate third-party services — including payment processors and game technology providers — in the course of delivering its services. This Privacy Policy applies only to personal data processed by hy999 as data controller.
Third-party services referenced or used on the platform — including but not limited to payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — operate under their own independent privacy policies and data protection frameworks. hy999 is not responsible for the data practices of these third parties and references to their names do not imply endorsement of gambling by those providers.
Users are encouraged to review the privacy policies of any third-party service through which they interact in connection with their hy999 Account.
Given the international nature of online gaming operations, personal data collected from users in Pakistan may be transferred to and processed in jurisdictions outside Pakistan. Where such transfers occur, hy999 takes appropriate steps to ensure that your data receives a level of protection consistent with the principles set out in this Policy.
Transfers are made only to data processors that operate under contractual data protection obligations consistent with applicable standards. hy999 does not transfer personal data internationally for the purpose of circumventing local data protection requirements.
hy999 reserves the right to update or modify this Privacy Policy at any time. Material changes — those that significantly affect how your personal data is collected, used or shared — will be communicated to registered users via email notification or a prominent on-platform notice prior to taking effect.
Non-material amendments, such as corrections to typographical errors or formatting updates that do not affect the substance of the Policy, may be made without prior notice. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.
Continued use of the hy999 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept a revised Policy, you should stop using the platform and request Account closure in accordance with the Terms & Conditions.
If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact the hy999 data support team using any of the following channels:
Available 24/7. Click the Help Center widget on the platform. English and Urdu support available.
[email protected] — plain text, not a clickable link.
When submitting a data rights request, please include your registered email address and Account username to enable us to verify your identity and process your request efficiently. We aim to acknowledge all privacy-related correspondence within a reasonable timeframe.
We handle your data with care and transparency. Explore hy999 with confidence — or visit our other policy pages to learn more about how we operate responsibly.
⚠️ 18+ only. Gambling can be addictive. Please gamble responsibly. Pakistan laws may restrict gambling activity.